Frequently asked questions
If you are looking for answers to the most frequently-asked calendar questions, you’ve come to the right place. Our FAQs are here to help.
How do I order a calendar?
How do I order my calendar if I am a Mobility, Optik TV® or Internet customer in Quebec?
I’m a TELUS customer without a My TELUS account, can I still receive a calendar?
How long will it take to receive my calendar by mail?
I completed the order process but haven’t received my calendar. What do I do?
Can I order additional calendars?
Can I send the calendar to an address different from the billing address on my account?
Can I sign up to receive an email when it’s time to order next year?
How do I find my TELUS account number?
How do I use the augmented reality (AR) experience in my calendar?
What if I have other questions about my calendar?
Need support or have a question?
Please submit your question and reference your account number (optional) to [email protected].